Which of the following best describes the purpose of an effective negative message?
A) To deliver the bad news
B) To deliver the bad news, to have the reader read and understand the message, to maintain goodwill, and to reduce further communication on the matter
C) To sugar coat the bad news
D) To make the reader feel happy despite of the bad news

Question

Quizplus · Accepted Answer

The purpose of an effective negative message is not just to deliver the bad news, but also to ensure the recipient understands the message, to maintain goodwill between the sender and the recipient, and to minimize the need for additional communication on the matter. This approach helps in managing the situation more effectively and preserving the relationship.

Which of the Following Best Describes the Purpose of an Effective