A group of managers selected appreciation of work done,a feeling of being "in onthings," and sympathetic help on personal problems as 8th,9th,and 10th in importance to their employees.Their subordinates,however,listed the same three factors as 1st,2nd,and 3rd in importance.What communication concept is illustrated by this example?
A) absence of appropriate stimulus
B) wrong channel
C) poor encoding
D) frame of reference difference

Question

Quizplus · Accepted Answer

The example illustrates frame of reference difference, as the managers and their subordinates have different perspectives on what is important to employee satisfaction. The managers' frame of reference is different from their subordinates' frame of reference.

A Group of Managers Selected Appreciation of Work Done,a Feeling