Which of the determinants of service quality involves the ability of employees to convey trust and confidence?
A) tangibles
B) empathy
C) assurance
D) reliability
E) responsiveness

Question

Quizplus · Accepted Answer

Assurance involves the ability of employees to convey trust and confidence. This includes employees' knowledge, courtesy, and ability to inspire confidence and trust in customers.

Which of the Determinants of Service Quality Involves the Ability