How do many fast-food chains, big-box stores, gas stations, and even large government agencies pinpoint and fix customer service problems?
A) by using mystery shoppers
B) by training employees
C) by watching for service gaps
D) by encouraging customers to complain
E) by providing satisfaction questionnaires

Question

Quizplus · Accepted Answer

Many fast-food chains, big-box stores, gas stations, and large government agencies use mystery shoppers to anonymously evaluate and report on the quality of service, helping them identify and address customer service issues.

How Do Many Fast-Food Chains, Big-Box Stores, Gas Stations, and Even