The last time you were in this restaurant, your dinner was excellent "as you remember it" and tonight is your anniversary and as such, you are looking forward to an enjoyable evening. At the end of the meal, your perception is that the service was not up to "par" and the evening was not as successful as you had hoped. In the service quality model, which "gap" prevailed?

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The Answer of The last time you were in this restaurant, your dinner was excellent "as you remember it" and tonight is your anniversary and as such, you are looking forward to an enjoyable evening. At the end of the meal, your perception is that the service was not up to "par" and the evening was not as successful as you had hoped. In the service quality model, which "gap" prevailed?

The Last Time You Were in This Restaurant, Your Dinner