Suppose you are salesperson for FedEx. Which of the following actions would you take to ensure you are made aware of any concerns your customers may have?
A) Meet with your customers periodically, even after a sale.
B) Encourage your customers to be candid with you.
C) Meet with your customer service department twice a year to check for customer complaints.
D) Make sure you address and resolve all concerns so that customers will feel more confident about airing subsequent concerns.
E) A, B, and D are correct

Question

Quizplus · Accepted Answer

All three options (A, B, and D) are important to ensure that the salesperson is aware of any concerns that the customers may have. Meeting with customers periodically, encouraging them to be candid, and addressing/resolving concerns will help build trust and improve customer satisfaction. Option C is not as effective as it only checks for customer complaints twice a year, whereas customers may have concerns throughout the year that need to be addressed promptly.

Suppose You Are Salesperson for FedEx