Your friend Lisa complains to you about her doctor's new online patient portal system. She says that the portal looks hard to navigate and there are no instructions explaining how to use it. She decides she isn't going to use it because it probably won't be very useful. She reasons she can do things like scheduling appointments by calling her doctor's office. Which theory best explains Lisa's decision to avoid using the patient portal?

Question

Quizplus · Accepted Answer

The theory posits that five main variables influence people's intentions to use a new technology: social influence, how useful the technology is, how hard or easy it is to use, availability of helpful resources and support, and how pleasurable it is to use.

Your Friend Lisa Complains to You About Her Doctor's New