Question 1

According to the book, all of the following are components of burnout EXCEPT:

Accepted Answer

Burnout is a combination of factors, including emotional exhaustion, depersonalization, and a reduced sense of personal accomplishment

Question 2

Which of the following is recommended as a good way to deal with difficult patients?

Accepted Answer

Frustrated patients and family members may want or need something they are afraid to ask for outright. Their emotion can be a signpost calling your attention to it.

Question 3

Teamwork offers all of the following advantages EXCEPT:

Accepted Answer

To the contrary, interprofessional teamwork is conducive to biopsychosocial care.

Question 4

Which of the following reduces costly oversights and duplications, helps people see the larger picture, and stimulates communication?

Accepted Answer

Interprofessional teamwork offers many advantages.

Question 5

Which of the following most accurately describes burnout?

Accepted Answer

People experiencing burnout are at elevated risk for heart disease, depression, and accidents.

Question 6

Which of the following is NOT usually a benefit of mindful health communication techniques used by health care providers?

Accepted Answer

Mindfulness has many benefits, but lengthening visits isn't one of them.

Question 7

You have been inspired by your professors' compassion when it comes to sharing bad news with patients and their families. In addition to what you learn in the classroom, you have picked up many of their techniques. This is a good example of the:

Accepted Answer

The hidden curriculum involves the attitudes and practices that others model, even though they do not explicitly teach them.

Question 8

You have learned that, while it is important to understand how your patients feel, you can easily burn out if you allow yourself to feel everything they feel. Which of the following best describes a sense of caring without becoming emotionally involved yourself?

Accepted Answer

Detached concern is a sense of caring about other people without becoming emotionally involved.

Question 9

The Sanders decide to change doctors because the nurse in their doctor's office seemed curt and uninterested when they mentioned how anxious they were about the chance of a big blizzard. They did not get a chance to say they were worried that a medical emergency would occur during the blizzard. Instead, the nurse switched the topic to questions about physical symptoms and health history. A vocabulary that is highly focused on physical health is called:

Accepted Answer

The Voice of Medicine is characterized by a concern for accuracy and expediency.

Question 10

The empathic communication model reflects which common phenomenon?

Accepted Answer

This dilemma affects many care providers who sincerely wish to help others but may become burnout in the process.

Question 11

Several of your coworkers are disappointed when they are appointed to interprofessional teams because they believe it will take too much time. However, you are able to point out that interprofessional teamwork presents one or more of the following advantages:

Accepted Answer

Teamwork usually encourages people to be more collaborative, not more specialized.

Question 12

In the Willie King story described in your book, a Tampa surgeon amputated the wrong leg because:

Accepted Answer

The mistake occurred because of communication breakdowns at many levels before the surgeon entered the room.

Question 13

According to your book, all of the following are common reasons for not telling the family about a medical mistake except. Which is NOT a reason commonly given?

Accepted Answer

People are often reluctant to disclose mistakes if they fear they will look bad or cause others to feel worse.

Question 14

A never event is most accurately defined as:

Accepted Answer

Insurance companies may refuse to cover costs associated with errors they consider to be preventable.

Question 15

If a test item says, "Please review the scenario below and describe what you can deduce about the patient's condition," the teaching approach is most consistent with:

Accepted Answer

With problem-based learning students apply information to actual scenarios rather than simply memorizing it.

Question 16

All of the following are good tips for managing medical mistakes EXCEPT:

Accepted Answer

Be sensitive to the needs and questions of the other person.

Question 17

"I am more sympathetic toward my colleagues when things don't go well because I know that even good doctors make mistakes." This sentiment might occur when a doctor is in which stage of managing a serious medical mistake?

Accepted Answer

In the wisdom stage of mistake response, people typically feel a mixture of compassion and understanding.

Question 18

In the "Blowing the Whistle on an Impaired Physician" case study, the clinic manager reports the physician to authorities after:

Accepted Answer

A series of disturbing messages from the pharmacy confirms that there is a problem.

Question 19

Assigned to a team with students from a variety of other health care disciplines, Paulo reflects on how much they have all learned by sharing perspectives. This activity suggests that Paulo is part of a(n) ____________ program.

Accepted Answer

In interprofessional education (IPE), students develop expertise in two or more fields such as medicine, pharmacology, nursing, physical therapy, social work, midwifery, and so on.

Question 20

Medical mistakes are typically the result of:

Accepted Answer

Even when people mean well, poor communication can lead to tragic mistakes.

Quiz 5: Care Provider Perspectives