A Southwest Airlines gate agent sued a customer for social media complaints that the agent felt cast her in a false light. The customer ranted on Twitter and Facebook, specifically calling out the gate agent by name, when not allowed to board a flight at the same time as her young children. A court ruled that the customer's tweet skewed the incident and portrayed the agent in such a way that it actually caused her harm. Legally, this is known as _________.

Question

Quizplus · Accepted Answer

The correct answer is "Portrayal in a false light" because it involves publishing something about someone that is misleading or false but not necessarily defamatory, causing them to be seen in an unfavorable light.

A Southwest Airlines Gate Agent Sued a Customer for Social