Which of the following actions would not enhance the service encounter for the customer?
A) Empowering the front line staff
B) Better recruitment and training of staff
C) Monitoring staff performance
D) Having rigid rules and procedures

Name: Which of the following actions would not enhance the service encounter for the customer? A) Empowering the front line staff B) Better recruitment and training of staff C) Monitoring staff performance D) Having rigid rules and procedures
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The Answer is D

Which of the Following Actions Would Not Enhance the Service