Question 1

Needs assessment, planning, program design, and the establishment of goals and objectives create the groundwork for all of the following EXCEPT:

Accepted Answer

Information systems, while they can be designed and improved based on needs assessment, planning, program design, and the establishment of goals and objectives, are not exclusively or directly created from this groundwork. They are broader and can serve various functions beyond those processes, including operational, management, and decision-support functions, which may not be directly tied to the specific processes mentioned.

Question 2

Of major importance is the ability of a human services agency to select upfront the types of data that need to be collected and available for performance measurement, monitoring. and program evaluation. Which types of data would be required? all of the following are correct EXCEPT:

Accepted Answer

Strategic planning is not a type of data but rather a process that involves setting goals, determining actions to achieve the goals, and mobilizing resources to execute the actions. Performance measurement, monitoring, and program evaluation, on the other hand, are processes that directly involve the collection and analysis of data to assess the effectiveness and efficiency of programs.

Question 3

In self-learning systems all EXCEPT which of the following is used to make adjustments in program operation:

Accepted Answer

The correct answer is B) use the results as ongoing education for program staff. This choice is not directly related to making adjustments in program operation within self-learning systems. Self-learning systems primarily focus on receiving data (A), focusing on collecting information about operations (C), and analyzing it (D) to make adjustments. Using the results for staff education, while beneficial, is not a direct mechanism for adjusting program operation.

Question 4

Performance measurement is defined as the ongoing reporting of program accomplishments EXCEPT for which of the following:

Accepted Answer

Performance measurement typically focuses on outputs, quality, and outcomes, but not on impact, which is often assessed through more comprehensive evaluations.

Question 5

The perspective of performance measurements has an orientation toward all EXCEPT which of the following:

Accepted Answer

The answer of The perspective of performance measurements has an...

Question 6

The central idea of performance measurement includes all EXCEPT which of the following:

Accepted Answer

The central idea of performance measurement is primarily focused on collecting and reporting data to stakeholders, making programs transparent, and increasing stakeholder support. Using data specifically for additional funding, while a potential benefit, is not a core principle of performance measurement itself. Performance measurement is more about assessing and improving the effectiveness and efficiency of programs rather than directly securing more funds.

Question 7

Performance measurement can provide information to the most frequently asked questions of stakeholders, including all of the following EXCEPT

Accepted Answer

Program design is typically determined before performance measurement takes place. Performance measurement focuses on outputs, quality, and outcomes rather than the initial design of the program.

Question 8

Three of the federal government organizations have played a significant role in requirements for agencies receiving federal funds to collect and report annual performance measurements. Which of the following organizations do NOT play a role?

Accepted Answer

The answer of Three of the federal government organizations have...

Question 9

Three of the following organizations have requested or required that their grantees collect and report performance measurement data. Which of the following organizations is NOT one of those?

Accepted Answer

United Way of America, Bill and Melinda Gates Foundation, and Robert Woods Johnson Foundation are known for requiring their grantees to collect and report performance measurement data as part of their grant-making process. This approach helps ensure that the funds are used effectively and that the programs supported are achieving their intended outcomes. The Girl Scouts of America, while it may collect and report on various performance metrics for its own internal purposes, is not primarily a grant-making organization in the same way as the others listed and thus does not fit the criteria described in the question.

Question 10

Performance measurement is concerned only with the collection and reporting of performance data and information. Which of the following questions would be answered by performance measurement?

Accepted Answer

The answer of Performance measurement is concerned only with the...

Question 11

Monitoring can provide the program administrator with feedback on the current status of a program to answer a number of questions, including all of the following EXCEPT

Accepted Answer

Monitoring focuses on the process of the program, including its reach and effectiveness, rather than financial aspects such as cost per unit of service.

Question 12

Program Evaluation determines the impact of a program; impact assessment necessitates establishing cause-and-effect relationships. Which of the following statements is NOT a product of program evaluation?

Accepted Answer

External factors are considered in impact assessment to understand their role in achieving program outcomes, but they are not a direct product of program evaluation itself.

Question 13

Coverage data provides all of the following EXCEPT:

Accepted Answer

Coverage data primarily focuses on the reach of a program within a target group, ensuring those eligible are served and assessing if community needs are met. It does not directly evaluate if the services are the "right" services for the clients, which involves a deeper assessment of service effectiveness and appropriateness.

Question 14

During implementation, process data and information can be used to compare actual service delivery to planned service design to ensure conformance with all EXCEPT which of the following:

Accepted Answer

During implementation, comparing actual service delivery to planned service design typically involves ensuring conformance with service definitions, standards, and tasks, rather than focusing on the cost per unit, which is more related to budgeting and financial management aspects.

Question 15

Effort (output) data provide feedback on all EXCEPT which of the following statements:

Accepted Answer

Effort (output) data typically include information on the quantity and quality of products and services provided, as well as the completion of services. They do not inherently provide information on the inclusivity of services across all community subgroups; this would require additional, specific data collection focused on service reach and demographic engagement.

Question 16

Cost-efficiency data are developed by computing all EXCEPT which of the following components:

Accepted Answer

The answer of Cost-efficiency data are developed by computing all...

Question 17

Used at the end of a program, results (outcomes) data document all EXCEPT which of the following components:

Accepted Answer

Units of process (service) units required to produce the desired outcome are typically considered inputs or processes within a program, rather than outcomes or results. Outcomes data focus on the effects or impacts of the program, such as the results achieved, performance measurement, and cost-effectiveness, rather than the specific units of service provided to achieve these outcomes.

Question 18

Impact data provide feedback on the most difficult assessment question of all. What happened to clients as a result of participation in a program that would not have happened in the program's absence? Which of the following strategies is NOT of part of that determination?

Accepted Answer

Analysis of client satisfaction data does not directly contribute to determining the specific impacts of a program on clients that would not have occurred without the program. While client satisfaction can provide insights into the perceived value or quality of a program, it does not measure the actual outcomes or changes in clients' conditions attributable to the program.

Question 19

Which of the statements below is NOT correct?

Accepted Answer

Effectiveness-based program planning focuses on the outcomes or goals of a program and whether they are being achieved, rather than on the efficiency of the program. Efficiency relates to how resources are used to achieve outcomes, not the determination of what those outcomes should be.

Question 20

Program assessment data and information represent tools that can be used by human service administrators to respond to inquiries about their agencies and program. Examples of these uses include all EXCEPT which the following:

Accepted Answer

The answer of Program assessment data and information represent tools...

Quiz 9: Performance Measurement, Monitoring, and Program Evaluation