In business and industry customers have tended to be the final decision-makers of what "quality" means, but in human services client perspectives are not the sole criteria for determination of quality.

Question

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In human services, quality is determined not only by client perspectives but also by professional standards, regulatory requirements, and ethical considerations, making it a more complex assessment than in business and industry where customer satisfaction is often the primary measure of quality.

In Business and Industry Customers Have Tended to Be the Final