Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:
A) responsibility
B) delegation
C) authority
D) chain of command
E) irrational decision making

Question

Quizplus · Accepted Answer

This is an example of delegation, which is the process of assigning tasks or authority to subordinates. By giving her subordinates tasks that are not part of their normal routine, Shoshanna is delegating responsibility and helping her subordinates learn more about the different roles within the company.

Shoshanna Is Manager of a Customer Service Firm Where She