Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?
A) Performance management orientation
B) Performance measurement orientation
C) Customer orientation
D) Learning and growth orientation
E) Internal business process orientation

Question

Quizplus · Accepted Answer

If the balanced scorecard is implemented with a performance measurement orientation, it may focus solely on measuring performance and meeting targets rather than on improving overall organizational performance. This could lead to employees prioritizing meeting the targets at the expense of other important actions, resulting in a decrease in overall performance. It is important to implement the balanced scorecard with a focus on learning and growth, internal business processes, customer satisfaction, and overall performance management to avoid this pitfall.

Use of the Balanced Scorecard Can Hinder or Decrease Organizational