Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
A) tasks make high skill demands on employees.
B) management expectations are unrealistically high.
C) middle managers are dissatisfied about loss of authority.
D) workers are dissatisfied with other aspects of organizational life.
E) managers wait for big, dramatic innovations.

Question

Quizplus · Accepted Answer

Tasks that make high skill demands on employees may actually have a positive influence on the success of a TQM program, since the program focuses on continuous improvement and skill development. However, the other factors listed (B, C, D, and E) can all have a negative impact on the success of a TQM program. Unrealistically high management expectations, dissatisfaction among middle managers and workers, and a focus on big, dramatic innovations rather than gradual improvements can all undermine the implementation and effectiveness of a TQM program.

Contingency Factors That Can Influence the Success of a TQM