An effective call center for an E-business
A) allows customers to use e-mail and the telephone at the same time.
B) limits calls to normal working hours.
C) virtually eliminates telephone contact with customers.
D) allows customers to follow up by telephone.

Question

Quizplus · Accepted Answer

An effective call center should provide customers with the option to follow up by telephone, ensuring they have multiple channels for communication and support.

An Effective Call Center for an E-Business