A problem of considerable magnitude comes from the deterioration in customer service that sometimes accompanies information technology.

Question

Quizplus · Accepted Answer

While information technology has greatly enhanced customer service in many ways, it is also true that there are instances where it has led to a decline in the quality of customer service. This can happen when companies rely too heavily on technology and automated systems, and fail to provide sufficient human interaction with customers.

A Problem of Considerable Magnitude Comes from the Deterioration in Customer