You Are at a Family Reunion When Your Opinionated Cousin

You are at a family reunion when your opinionated cousin Robin learns you are in a class on organizational behavior. Robin tells you that "happy employees are productive employees" and that it is a manager's job to be sure all employees are satisfied with their jobs. Before you discuss the connection between job satisfaction and job performance with your cousin, you decide to respond by reviewing what job satisfaction is and what factors affect the level of job satisfaction. Briefly explain how you would accomplish this.