During a performance appraisal, a manager tells a grocery store cashier that she is spending too much of her time greeting customers and providing friendly service and not enough time making sure that she is ringing up the grocery bills correctly. Which of the following BEST describes this cashier's limitation?

Question

Quizplus · Accepted Answer

The cashier is misdirecting inputs by focusing too much on customer service and not enough on the accuracy of transactions, which is a critical part of her job responsibilities.

During a Performance Appraisal, a Manager Tells a Grocery Store