Recently, a high level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified:
A) a need for change.
B) a critical incident.
C) a behavioral occurrence.
D) an environmental opportunity.
E) a SWOT analysis.

Question

Quizplus · Accepted Answer

The high level manager's observation of a rise in customer satisfaction complaints indicates that there is a need for change in the company's approach to customer satisfaction. Therefore, option A is the best choice. A critical incident refers to a specific event that had a significant impact on the organization, while a behavioral occurrence relates to an individual's actions or behavior. An environmental opportunity refers to a favorable external factor that the company can leverage, while SWOT analysis is a tool used to analyze internal and external factors affecting the company's performance. None of these options fit the scenario described in the question as well as option A.

Recently, a High Level Manager at Trophy Trinkets Noted a Rise