TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?
A) Communication and education
B) Top management support
C) Participation
D) Coercion
E) Negotiation

Question

Quizplus · Accepted Answer

TooEasy, Inc. is using the approach of Communication and Education to implement its change from a manual to a computer-based ordering system. The company invested in detailed, comprehensive training classes, which indicates that they are focusing on educating employees and effectively communicating the changes to them.