TQM tends to be most successful when it enriches jobs and improves employee motivation.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes on employee involvement and empowerment, which can lead to job enrichment and improved motivation. When employees are involved in the quality improvement process, they feel more valued, engaged and empowered. As a result, they tend to be more committed towards their work and their organization. Hence, TQM can have a positive impact on employee motivation and job enrichment, leading to better performance, quality and customer satisfaction.

TQM Tends to Be Most Successful When It Enriches Jobs