Which of the following is a philosophy of organization-wide commitment to continuous improvement, focusing on teamwork, customer satisfaction, and lowering costs?
A) Engineering
B) Total quality management
C) Outsourcing
D) Culture
E) Diversity

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a philosophy used by organizations to promote a culture of continuous improvement, teamwork, customer satisfaction, and cost reduction. It involves all employees in the organization in a commitment to deliver high-quality products and services. Engineering is a specific field of study and practice related to designing and building structures, machines, and systems. Outsourcing refers to hiring an external company to perform tasks or services instead of doing them in-house. Culture and diversity may impact the organization's environment and approach to TQM but are not TQM themselves.

Which of the Following Is a Philosophy of Organization-Wide Commitment