Web-based interactions are an increasingly popular touch point for customers to communicate with companies on their own terms.

Question

Quizplus · Accepted Answer

This statement is true. As technology continues to advance, more customers are turning to web-based interactions such as live chat, social media, and email to communicate with companies. This allows customers to have a more convenient and comfortable experience, while also giving companies the opportunity to provide quicker and more efficient customer service.

Web-Based Interactions Are an Increasingly Popular Touch Point for Customers