_____ refers to the latitude organizations give their representatives to negotiate mutually satisfying commitments with customers.
A)Consumer learning
B)Customerization
C)Empowerment
D)Autonomy
E)Interaction

Question

Quizplus · Accepted Answer

Empowerment is the delegation of authority to solve customers' problems quickly--usually by the first person the customer notifies regarding the problem.

_____ Refers to the Latitude Organizations Give Their Representatives to Negotiate