Which of the following structural dimensions is best represented by the 385-page book McDonald's uses to describe all rules and procedures in each of its stores?
A) learning theory
B) sequential interdependence
C) formalization
D) specialization

Question

Quizplus · Accepted Answer

Formalization refers to the degree to which jobs within an organization are standardized, and the extent to which employee behavior is guided by rules and procedures. The 385-page book represents a high level of formalization as it outlines all the rules and procedures for each store.

Which of the Following Structural Dimensions Is Best Represented by the 385-Page