The formal routines, reports, and procedures that use information to maintain or alter patterns in organizational activities are referred to as the balanced scorecard.

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The formal routines, reports, and procedures that use information to maintain or alter patterns in organizational activities are referred to as management control systems. The balanced scorecard is a specific type of management control system that includes financial and non-financial measures to evaluate organizational performance.

The Formal Routines, Reports, and Procedures That Use Information to Maintain