Shipping Clerk Christina included this sentence in her message to a customer: Pertaining to your returns, we must verify the shipping numbers and lot codes of all outstanding merchandise prior to issuance of a refund. This sentence is an example of
A)an unprofessional tone.
B)overly formal language.
C)a conversational style.
D)plain English.

Question

Quizplus · Accepted Answer

The sentence uses formal language, such as "pertaining to" and "prior to issuance of," which is more complex and less direct than plain English or a conversational style.

Shipping Clerk Christina Included This Sentence in Her Message to a Customer