When you must refuse typical requests, you will first think about how the receiver will react to your refusal and decide
A) whom or what to blame.
B) where and how to apologize.
C) how to invite further correspondence.
D) whether to use the direct or the indirect strategy.

Question

Quizplus · Accepted Answer

When refusing typical requests, it is important to consider the receiver's reaction and choose the appropriate strategy. The direct strategy involves stating the refusal upfront, while the indirect strategy involves cushioning the refusal with positive statements or alternative options. Choosing the right strategy can help soften the blow of the refusal and maintain a good relationship with the receiver. Therefore, the best choice is to decide whether to use the direct or indirect strategy.

When You Must Refuse Typical Requests, You Will First Think