Question 1

The ____________________ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.

Accepted Answer

The answer of The ____________________ of a phone call should...

Question 2

Ground rules for a business meeting should be discussed only when a participant's behavior is harming the progress of the agenda.

Accepted Answer

Ground rules should be established at the beginning of a business meeting to ensure a productive and respectful discussion, regardless of whether any participant's behavior is causing harm to the progress of the agenda.

Question 3

Today's workers attend more meetings than ever.

Accepted Answer

With the rise of remote work and virtual communication, workers are attending more meetings than ever before.

Question 4

No one should leave a meeting without a full understanding of what was accomplished.

Accepted Answer

It is important for all participants to have a clear understanding of what was accomplished in the meeting so that they are aware of any next steps or action items. This helps to ensure that everyone is on the same page and that progress can continue.

Question 5

When a conflict develops between two members, allow each to make a complete case before the group.

Accepted Answer

Allowing each member to make a complete case before the group can provide a fair and objective approach to resolving conflicts. It ensures that both sides have the opportunity to express their perspectives fully and can lead to better understanding and potential resolution.

Question 6

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Accepted Answer

The answer of ____________________ is the habit of using a...

Question 7

The list of topics to be discussed at a meeting is called a(n) ____________________.

Accepted Answer

The answer of The list of topics to be discussed...

Question 8

Effective team members view participation in a team as an opportunity to compete with others.

Accepted Answer

Effective team members view participation in a team as an opportunity to collaborate with others, not compete. They understand the importance of working together towards a common goal and recognize that everyone's unique skills and perspectives contribute to the success of the team.

Question 9

To connect with distant team members across borders and time zones, many organizations are creating ____________________ teams. These teams work interdependently with a shared purpose across space, time, and organizational boundaries using technology.

Accepted Answer

The answer of To connect with distant team members across...

Question 10

No meeting should be called unless the topic is important, can't wait, and requires an exchange of ideas.

Accepted Answer

Meetings are meant to be productive and should only be called if the topic is important enough, can't wait for a later time, and require participation and input from different parties. Otherwise, they become a waste of time and resources.

Question 11

According to B.A. Tuckman, when teams are in the ____________________ phase of team development, they identify problems, collect and share information, establish decision criteria, and prioritize goals.

Accepted Answer

The answer of According to B.A. Tuckman, when teams are...

Question 12

The ____________________ are a record of points of discussion, decisions made, and tasks assigned at a meeting.

Accepted Answer

The answer of The ____________________ are a record of points...

Question 13

Effective teams often have no formal leader.

Accepted Answer

Effective teams can distribute leadership roles and responsibilities among team members, allowing for a shared leadership approach. In such instances, there may not be a formal leader in the traditional sense.

Question 14

Interpersonal skills such as working in teams, possessing a positive attitude, prioritizing work tasks, listening, and demonstrating workplace manners are all examples of ____________________ skills.

Accepted Answer

The answer of Interpersonal skills such as working in teams,...

Question 15

Meeting minutes should be distributed within two weeks after the meeting or at least two days before the next meeting, whichever comes first.

Accepted Answer

The answer of Meeting minutes should be distributed within two...

Question 16

Effective businesspeople use ____________________ mail to intercept and screen incoming calls.

Accepted Answer

The answer of Effective businesspeople use ____________________ mail to intercept...

Question 17

Virtual meetings save travel costs and reduce employee fatigue.

Accepted Answer

Virtual meetings eliminate the need for travel, which saves on travel costs and reduces employee fatigue from long trips to attend meetings.

Question 18

____________________, also known as business etiquette or protocol, soft skills, social intelligence, polish, or civility, refers to a whole range of desirable workplace behaviors.

Accepted Answer

The answer of ____________________, also known as business etiquette or...

Question 19

____________________ involves saying words correctly and clearly using accepted sounds and accented syllables.

Accepted Answer

The answer of ____________________ involves saying words correctly and clearly...

Question 20

The purpose of a meeting determines the number of participants.

Accepted Answer

The purpose of a meeting helps to determine who should attend. For example, a meeting to discuss a specific project may only require team members involved in the project, while a meeting to discuss company-wide policies may require a larger group of participants.

Quiz 11: Professionalism at Work: Business Etiquette, Ethics, Teamwork, and Meetings