Eric is a manager who recently introduced a new process for screening potential employees. Eric has noticed that the new screening process is not very efficient and is not helping recruiters find the best candidates. However, Eric continues to use the same process because it was so expensive to set up the initial system. Which of the following concepts is illustrated in the scenario?
A) Evidence-based decision making
B) Escalation of commitment
C) Rational decision making
D) Optimization
E) Satisficing

Question

Quizplus · Accepted Answer

This scenario illustrates escalation of commitment. An important behavioral process that influences decision making is escalation of commitment to a chosen course of action. In particular, decision makers sometimes make decisions and then become so committed to the courses of action suggested by those decisions that they stay with them, even when the decisions appear to have been wrong.

Eric Is a Manager Who Recently Introduced a New Process