Following the accidental release of a batch of phones that failed screening control, a manufacturer of mobile phones replaces all such phones at no cost to the user-even taking care of shipping and delivery. Which step in the control process does this example represent?
A) Taking corrective action
B) Measuring performance
C) Comparison of performance to standards
D) Setting performance standards

Question

Quizplus · Accepted Answer

The final step in the control process is determining the need for corrective action.

Following the Accidental Release of a Batch of Phones That