Azures Airlines operates between Washington Dulles, Newark Liberty, and Paris Charles de Gaulle airports. It offers all business-class services. The customers feel that the prices of Azures' flights are considerably lower than those of other similar airlines. This quality of Azures is an example of:
A) features.
B) aesthetics.
C) reliability.
D) perceived quality.
E) serviceability.

Question

Quizplus · Accepted Answer

Perceived quality is the dimension that refers to a quality as seen by a customer.

Azures Airlines Operates Between Washington Dulles, Newark Liberty, and Paris