The public service should discourage creating processes and arenas in which citizens can engage with one another.
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Q16: Productivity improvement, process reengineering, and performance measurement
Q17: All of the following are main tenets
Q18: Citizens, unlike business customers, are committed to
Q19: The new public service emphasizes the importance
Q20: In the new public service, the notion
Q22: How can one manage his or her
Q23: Public servants are more likely to treat
Q24: Nonprofits are often thought of solely in
Q25: Public administration need not develop opportunities for
Q26: The new public service suggests that systems
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