Scenario 13-2 You Are the Owner of a Huge Paper Goods Company

Scenario 13-2
You are the owner of a huge paper goods company. You head into company headquarters one morning and no one greets you as you walk down the halls. In fact, people seem to be actively avoiding you. Immediately you sense something is wrong, because on a normal morning, there's a steady stream of people brownnosing and kowtowing to you. You get to your office and your suspicions are confirmed. A nationally circulated newspaper with an article circled in red sits on your desk.
The article announces that radical environmentalists have chained themselves to trees in a forest in northern Wisconsin. It seems they are trying to protect an endangered animal, which virtually no one has ever heard of, from a logging operation. Some of the animals have already been killed by the heavy equipment the loggers use. You scan the article and see the problem. It's a forest that your company owns, and the environmentalists are in a standoff with the managers of your logging division.
The logging operation is critical to the success of your company, and if the environmentalists win the support of the general public, including many in your workforce, your company's profits will nose-dive. It is bad enough that this morning you look like killers of defenseless little creatures. You immediately phone your public relations agency and call a meeting.
-(Scenario 13-2) Your public relations agency has been very helpful in the past. Through its efforts, your company is perceived by consumers as a good corporate citizen - at least up until this morning. This perception was most likely achieved through a series of efforts with ____ as the objective.

A) promoting products or services
B) correcting internal misinformation
C) promoting goodwill
D) counteracting negative publicity