The administrative dental assistant who answers the phone is taking the following actions.Which one would not be considered professional telephone manners?
A)Speaks in a clear distinct voice
B)Answers in four rings and asks the caller if he or she can please hold
C)Identifies the dental practice by name
D)Hangs up after the caller does

Question

Quizplus · Accepted Answer

Answering the phone within four rings is considered professional, but asking the caller to hold immediately upon answering, without first assessing the urgency of the call or greeting the caller, is not considered professional telephone manners. It's important to first engage with the caller to understand their needs before asking if they can hold.

The Administrative Dental Assistant Who Answers the Phone Is Taking