Perhaps the most dramatic difference between traditional quality control methods and total quality management thinking involves a shift from a process orientation to a product orientation.

Question

Quizplus · Accepted Answer

The statement is incorrect, as the shift in TQM involves a shift from a product orientation to a process orientation. TQM emphasizes the importance of understanding and improving all processes involved in the creation and delivery of a product or service, rather than just focusing on the final product itself.

Perhaps the Most Dramatic Difference Between Traditional Quality Control Methods