_____ actions and resources are those that create value for the customer.
A) Extras
B) Non-value-adding
C) Necessary non-value-adding
D) Value-adding
E) None of the above.

Question

Quizplus · Accepted Answer

Value-adding actions and resources are ones that directly contribute to creating value for the customer, such as improving quality, reducing lead times, or increasing customization options. Extras are additional features or services that may enhance the customer experience but are not essential to creating value. Non-value-adding activities are those that do not directly contribute to creating value and should be minimized or eliminated wherever possible. Necessary non-value-adding activities are ones that are required to meet certain legal or regulatory requirements but do not directly create value for the customer.

_____ Actions and Resources Are Those That Create Value for the Customer