Few measures include a standard or target against which to evaluate performance results or outcomes.
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Q20: On-time delivery or responsiveness measures indicate the
Q21: There is no one best way to
Q22: Having too little data is the most
Q23: A common misconception is that a performance
Q24: The measurement system should rely on quantitative
Q26: Although firms are increasingly focusing on cost
Q27: Historical data provide substantial insight about the
Q28: It is difficult to develop performance improvement
Q29: Some individuals resist the benchmarking process because
Q30: Performance measurement systems receiving their input from
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