The problem with measuring behavior is that there is no guarantee the behavior will lead to desired results.
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Q5: Measurement fails to motivate and direct behavior
Q6: Customer defects per supplier is a measure
Q7: The PPM measure indicates the incidence of
Q8: Well-defined measures use data that are available
Q9: Few measures drive behavior that is not
Q11: The original premise of the balanced scorecard
Q12: All aspects of performance lend themselves to
Q13: Purchasing and supply require measures that reflect
Q14: Purchase price versus market index measures are
Q15: Joint participation means that the personnel responsible
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