Cost avoidance figures almost always require manual calculation and are sometimes subject to exaggeration.
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Q1: Measurement is virtually free.
Q3: Salaries traditionally take the largest share of
Q4: A sound measurement and evaluation system provides
Q5: Measurement fails to motivate and direct behavior
Q6: Customer defects per supplier is a measure
Q7: The PPM measure indicates the incidence of
Q8: Well-defined measures use data that are available
Q9: Few measures drive behavior that is not
Q10: The problem with measuring behavior is that
Q11: The original premise of the balanced scorecard
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