As a bank teller, Diane realized there was a problem in how customers waited in line. She made a suggestion that reduced the average customer wait by two minutes, causing an increase in customer satisfaction. Diane received a special plaque from the president of the bank and a $200 check. This is an example of a(n):
A) spot award
B) gainsharing award
C) Scanlon plan
D) Improshare plan
E) Third generation plan

Question

Quizplus · Accepted Answer

This scenario describes the awarding of a spot award, which is a type of recognition program that rewards employees for a specific achievement or contribution, usually in the form of a tangible item or monetary prize.

As a Bank Teller, Diane Realized There Was a Problem