Being served and treated nicely by employees is a major factor in getting repeat customers.
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Q19: The H&T industry is a composite of
Q20: More than 80 percent of hospitality and
Q21: Managing SMEs is the same as managing
Q22: H&T organizations offer a combination of tangible
Q23: Customer-to-customer interactions are not important in the
Q25: Services in the H&T industry are undergoing
Q26: Strategic management can help H&T organizations in
Q27: Strategic management cannot help H&T in managing
Q28: Strategic management research in our field now
Q29: Strategic management theories, models, and frameworks developed
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