When replying to an email from a foreign client, you should ________.
A) do some research into their culture to see how formal they are
B) try to mirror the formality of their email
C) be more formal and polite than you usually are with Canadian colleagues
D) all of the above

Question

Quizplus · Accepted Answer

When replying to a foreign client, it is important to do some research into their culture to understand their communication style and level of formality. Based on this research, you should try to mirror the formality and tone of their email to show respect and build a strong business relationship. Generally, it is a good idea to be more formal and polite than you might be with Canadian colleagues to avoid accidental offense. Therefore, all of these options (A, B, and C) are good choices for replying to a foreign client.

When Replying to an Email from a Foreign Client, You