Plan-do-check-act, a four-step interactive process created by Dr. Edwards Deming, the modern father of quality control, best manages continuous improvement in organizations.
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Q21: Moving from a service provider to a
Q22: In a nonprofit organization, a sixth measure
Q23: Critical measures give feedback on progress toward
Q24: Performance excellence is the overall improvement of
Q25: Performance excellence ends with the organization's mission,
Q27: The organization must define and describe the
Q28: Some organizational improvement is the result of
Q29: Only Baldrige winners can use the Baldrige
Q30: When implementing changes to an organization, leaders
Q31: Describe a process you employ in your
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