According to Joseph Massie employees can retain the part of the message that fits his or her own interests without retaining those parts that do not. This is known as

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Filtering refers to the process where an employee retains only the part of the message that fits his or her own interests and filters out those parts that do not. Distortion refers to the process where the message is changed or altered during transmission, overload refers to a situation where an employee is overwhelmed with excess information, and line loss refers to the reduction in the clarity or accuracy of the message due to various factors such as noise or distance.

According to Joseph Massie Employees Can Retain the Part of the Message