Mr. Newbie receives a call from the local newspaper asking him details about a recent crisis that occurred at his organization, the Sugarfoot company. What should he do?

Question

Quizplus · Accepted Answer

Mr. Newbie should immediately refer the media to the designated spokesperson for the crisis instead of attempting to answer their questions on his own.
Key Takeaway: Having a single point of contact with the media regarding a crisis event will help keep the correct information available to the media and present a united front from the organization. Additionally, it will prevent contradictory information from being unintentionally released to the press.

Mr Newbie Receives a Call from the Local Newspaper Asking