Suppose a salesperson is interested in learning how to listen not only to what the buyer is saying, but how the buyer is saying it. The salesperson should probably work on his/her what?
A) Questioning skills
B) Active listening skills
C) Serious listening skills
D) Nonverbal Language Meaning Interpretation Skills (NLMIS)
E) Informal communication skills

Question

Quizplus · Accepted Answer

Active listening skills involve not only hearing what the buyer is saying, but also paying attention to their tone, body language, and overall demeanor. This allows the salesperson to pick up on subtle cues and respond appropriately, building rapport and trust with the buyer.

Suppose a Salesperson Is Interested in Learning How to Listen