One team in the customer service department has been struggling. In particular, personalities have been clashing between team members, which is making decision-making more difficult. What kind of diversity is causing the problem according to Harrison, Price, and Bell?
A) Deep-level
B) Surface-level
C) First-level
D) Second-level

Question

Quizplus · Accepted Answer

Deep-level diversity involves differences in attitudes, opinions, and values among team members, which can lead to personality clashes and difficulties in decision-making, as described in the scenario.

One Team in the Customer Service Department Has Been Struggling