As with any work redesign, the move to team-based work may represent a significant change in the way people are asked to perform their daily tasks. This can be especially problematic in the agency business, when individual risk and personal effort are what gets most agents to the top of their firms. And it is also likely that many agents are likely to share similar skill sets and personality types, therefore composing teams of members with complementary skills and a commitment to a common approach is more problematic.

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The passage states that team-based work may represent a significant change and be especially problematic in the agency business where individual effort is valued. It also notes that composing teams with complementary skills can be challenging.

As with Any Work Redesign, the Move to Team-Based Work